What does the Consumer Rights Act 2015 regulate regarding terms and consumer contracts?

• A. It protects consumers from unfair contract terms; requires goods to be of satisfactory quality and fit for purpose; covers services too
• B. It regulates professional licensing
• C. It only covers digital content
• D. It prohibits all consumer guarantees

Answer: (A)

The key idea here is that the Consumer Rights Act 2015 protects consumers from unfair terms in contracts and sets minimum rights across goods, services, and digital content. It prevents terms that create a serious imbalance in favour of the trader and require terms to be fair and clear. For goods, it means they must be of satisfactory quality, fit for purpose, and as described (by the seller or by model or sample). For services, they must be performed with reasonable care and skill, and within any stated time or for the agreed price. The Act also covers digital content, ensuring it is of satisfactory quality and fit for purpose. Remedies are available if these standards aren’t met, such as repair, replacement, or a refund. It isn’t about professional licensing, it isn’t limited to digital content alone, and it doesn’t ban all consumer guarantees.